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Global Integration Platform as a Services (iPaaS) is a suite of cloud services enabling the development, execution, and governance of integration flows connecting any combination of on-premises and cloud-based processes, services, applications, and data within individuals or across multiple organizations.
Global Disaster Recovery as a Service (DRaaS) is a cloud computing service model that allows an organization to back up its data and IT infrastructure in a third-party cloud computing environment and provides all the DR orchestration, all through a SaaS solution, to regain access and functionality to IT infra.
Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A Contact Center as a Service (CCaaS) model allows businesses to purchase only the technology they need, which reduces the need for internal IT support.
Application Delivery Controller Software (ADCs) is a computer network device in a data center, often part of an application delivery network, that helps perform common tasks, such as those done by web accelerators to remove load from the web servers themselves. The job titles involved C-suite, VPs, and directors.
Analytics and business intelligence (ABI) platforms enable less technical users’ experience, including businesspeople, to model, analyze, graph, explore, share and manage data, and collaborate and share findings, enabled by IT. The job titles involved include Data analytics, business, data, and operation titles.
IT Service Management Software tools help infrastructure and operations (I&O) organizations to manage the consumption of IT services, the infrastructure that supports the IT services, and the IT organization’s responsibility in delivering business value with these services. The major roles within ITSM involved IT, Servicedesk, and Helpdesk.
