IT Service Management Software tools help infrastructure and operations (I&O) organizations to manage the consumption of IT services, the infrastructure that supports the IT services, and the IT organization’s responsibility in delivering business value with these services. The major roles within ITSM involved IT, Servicedesk, and Helpdesk.
IT Service Management Software helps infrastructure and operations (I&O) organizations to manage the consumption of IT services, the infrastructure that supports the IT services, and the IT organization’s responsibility in delivering business value with these services. The major roles within ITSM involved IT, Servicedesk, Helpdesk, and Customer service management titles.
The global IT Service Management Software (ITSM) market size was valued at USD $6.33 Billion in 2021. The market is projected to grow from USD $8.43 billion in 2022, exhibiting a CAGR (Compound annual growth rate) of 3% to 12% per year, during the forecast period. The global COVID-19 pandemic has been unprecedented and staggering, with IT service management experiencing higher-than-anticipated demand across all the regions compared to pre-pandemic levels. Based on our analysis, the global market exhibited a significant growth of 3% – 7% in 2020 as compared to 2018 – 2019.
Top 10 IT Service Management Software 2022 – 2030
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