Identity and Access Management (IAM) software, also known as access management, is a framework of policies and technologies to ensure that the right users have the appropriate access to technology resources. The IT security titles are the major contacts who have the responsibility for deploying and purchasing.

Field service management (FSM) software that automates the deployment, operation, and tracking of field service personnel, supports warranty or service contract/SLA management, and provides analytics or decision support to field technicians, field engineers, and IT titles involved in FSM operations.